Privacy Policy
When you contact us or complete a form, the following information may be collected:
Personal information:
- Name
- Email address
- Phone number
- Home address
Pet information:
- Pet’s name, age, breed/species, behaviour history
- Veterinary details and medical history
- Behavioural and training information
- Emergency contact details
This information is collected to keep up-to-date records of your pet in case of an emergency or if you (the owner) need to be contacted for any reason.
How We Use Your Information
We use your information to
- Communicate with you about your pet's care, bookings, appointments, and support
- Create tailored care and behavioural plans for your pet
- Maintain accurate records for the business
- Meet legal and professional obligations (e.g. for insurance purposes)
We may use some of your data for case studies to complete an assessment to become a full member of the Association of Pet Behaviour Counsellors. Your consent will be obtained before this assessment is started.
We do not sell or share your information for marketing purposes.
Who Has Access to Your Information
Your information is accessed only by the business owner and authorised professionals involved in your pet’s care (such as your veterinarian, where relevant and with your consent).
How We Store and Protect Your Information
We take reasonable steps to protect your data, including:
- Secure digital storage
- Password-protected systems
- Restricted access to client records
Information is kept only for as long as necessary for business and legal purposes.
Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections to inaccurate information
- Request deletion of your information (where legally permitted)
- Withdraw consent at any time
To exercise these rights, or if you have any questions, please don't hesitate to contact us
Contact Information
Email: walk.cis.carms@gmail.com
Phone: +44 7498282205